Terms and Conditions
Introduction
This contractual document shall govern the General Terms and Conditions for the contracting of services (hereinafter, “Conditions”) offered through the website www.veronicasarria.com, owned by Verónica Sarría Hidalgo under the trade name Verónica Sarría, whose contact details are also listed in the Legal Notice of this Website.
These Conditions will remain published on the website at the USER’S disposal to be reproduced and saved as confirmation of the contract, and may be modified at any time by Verónica Sarría. It is the USER’S responsibility to read them periodically, as those in force at the time of placing orders will be applicable.
Contracts shall not be subject to any formality except for the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.
Acceptance of this document implies that the USER:
- Has read, understands, and comprehends what is set forth herein.
- Is a person with sufficient legal capacity to enter into a contract.
- Assumes all obligations set forth herein.
These conditions shall have an indefinite period of validity and shall be applicable to all contracts made through the Verónica Sarría website.
Verónica Sarría informs that the business is responsible and aware of current legislation, and reserves the right to unilaterally modify the conditions, without this affecting the terms and conditions that were implemented prior to the modification.
Identity of the contracting parties
On the one hand, the provider of the services contracted/purchased by the USER is Verónica Sarría, with registered office in Alcobendas – Madrid, with NIF 50490927Q and customer service email veronicasarriapsicologa@gmail.com
And on the other, the USER, as the purchaser of the services offered by Verónica Sarría, who is responsible for the veracity of the personal data provided to Verónica Sarría.
Object of the contract
The purpose of this contract is to regulate the contractual relationship of sale and purchase established between Verónica Sarría and the USER at the moment the latter accepts the corresponding box during the online contracting process.
The contractual relationship of sale and purchase involves the delivery of a specific service in exchange for a determined price publicly displayed through the website.
Rectification of data
When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may notify veronicasarriapsicologa@gmail.com so that Verónica Sarría can correct them as soon as possible.
The USER may keep their data updated by writing to: veronicasarriapsicologa@gmail.com
Contracting procedure
In order to access the services offered by Verónica Sarría, the USER must be of legal age and register through the website by creating a user account or purchase the services offered through a guest account without the need to register. Therefore, the USER must freely and voluntarily provide the required personal data, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR), regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data, and Organic Law 3/2018 of December 5 (LOPDGDD), regarding the protection of personal data and detailed in the Legal Notice and Privacy Policy of this website.
In the event of creating an account, the USER shall select a username and a password, committing to make diligent use of them and not to make them available to third parties, as well as to notify Verónica Sarría of their loss or theft or possible access by an unauthorized third party, so that the latter may proceed to their immediate blocking.
Whether using a registered user account or a guest account, it is reported that in accordance with the requirements of Article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow these steps:
1. General contracting clauses
Unless there is a specific written stipulation, placing an order with Verónica Sarría shall imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of Verónica Sarría if it has not been expressly accepted in advance and in writing by Verónica Sarría.
2. Commencement of services
Payment verification. Verónica Sarría will not start any service until it has been verified that the payment has been made correctly. In the case of a bank transfer, you must provide us with proof of payment including the order number. If payment has not been made via this method within three business days after your order, we will consider it cancelled.
Services/consultations: The services provided will be carried out online (videoconference) or in person. You can check the duration of the services, methodology, etc., in the description of the services on our website.
Appointments: Appointments or consultations are scheduled by the user at the time of purchase, as they can choose the day and time from the available options during the process.
Service availability. The contracted service will be available from the moment the USER has made the payment and it has been confirmed by Verónica Sarría. From that moment, the USER will be contacted to request the necessary information and coordinate the start of the intervention or consultation. The user will have 1 year from the date of purchase to use the acquired services. If after that period they have not been used/redeemed, the period of use will end, without the right to a refund of the amount paid.
Lack of service availability. In the event that it is not possible to execute the contracted service for any reason on the part of Verónica Sarría, the USER will be informed as soon as possible. The USER shall have the right to cancel the order and receive a full refund of the amount paid, without any additional cost and without this generating liability for damages attributable to Verónica Sarría. In case of unjustified delay by Verónica Sarría regarding the refund of the total amount, the USER may claim to be paid double the amount owed, without prejudice to their right to be compensated for damages suffered in excess of said amount. The amount paid will be returned via the same payment method used by the user, unless another agreement is reached between the parties.
Incorrect data provided by the user. Verónica Sarría will not assume any responsibility if the service cannot be performed because the data provided by the USER is false, inaccurate, or incomplete.
The contracted service may be used both by the USER themselves and by another person designated by them, provided that such designation is communicated in advance to Verónica Sarría. The USER shall be responsible for providing the necessary data of the designated person and for ensuring that these are truthful and complete. The designation of a third party does not modify the economic conditions or the obligations assumed in the contracting process.
3. Returns and cancellations
Returns:
The USER has a period of fourteen calendar days, counting from the date of purchase of the service, to exercise the right of withdrawal, regulated in Article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If Verónica Sarría does not comply with the duty of information and documentation regarding the right of withdrawal, the period for its exercise will end twelve months after the expiration date of the initial withdrawal period, in accordance with Article 105 of RDL 1/2007.
The right of withdrawal shall not be applicable to the contracts referred to and listed in Article 103 of RDL 1/2007, which are listed here.
Any return must be communicated to Verónica Sarría by writing to veronicasarriapsicologa@gmail.com indicating the corresponding invoice or order number. The format referred to in Annex I of these general conditions must be used.
Cancellation of appointments:
In case of cancelling a session, notice must be given at least 24 hours in advance.
If the cancellation is made with less than 24 hours’ notice or the patient does not show up for the session, the session will be considered completed, with no possibility of a refund.
Cancellations communicated with the required notice may be rescheduled within the following two weeks, subject to availability.
4. Purchase Process
To make any purchase on veronicasarria.com, the USER or customer must be of legal age. To browse our website, it is not necessary to provide personal data, but to place an order, you must provide personal data. You can create an account or use a guest account.
The purchase process will follow these steps:
Add the desired service or services to the basket.
Once the basket is validated, you must proceed to checkout and process the order.
Validate your billing information.
Select your payment method. Before formalizing the payment, we will ask you to accept these general conditions, which will be formalized at the moment you execute your payment in any of the payment methods offered.
You will receive an email with a summary of your order and your invoice.
If you notice any error that you cannot correct, you should send an email to veronicasarriapsicologa@gmail.com
5. Claims
Any claim that the USER deems appropriate will be addressed as soon as possible and can be sent to the following email: veronicasarriapsicologa@gmail.com
6. Force Majeure
The parties shall not incur liability for any failure due to force majeure. Performance of the obligation shall be delayed until the cessation of the case of force majeure.
7. Jurisdiction
The USER may not assign, transfer, or transmit the rights, responsibilities, and obligations contracted in the sale.
If any stipulation of these conditions were considered null or impossible to fulfill, the validity, legality, and fulfillment of the rest will not be affected in any way, nor will they suffer modification in any way.
The USER declares to have read, known, and accepted these Conditions in their entirety.
8. General aspects of the offer
All sales made by Verónica Sarría shall be understood to be subject to these Conditions.
No modification, alteration, or agreement contrary to the Commercial Proposal of Verónica Sarría or to what is stipulated herein shall have effect, unless there is an express written agreement signed by Verónica Sarría; in this case, these particular agreements shall prevail.
Given the continuous technical advances and improvements of the services, Verónica Sarría reserves the right to modify its specifications regarding the information provided in its advertising, as long as it does not affect the value of the services offered. These modifications shall also be valid if, for any reason, the possibility of supplying the services offered is affected.
9. Price and validity period of the offer
The prices indicated for each service include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include shipping or communication costs, handling, packaging, shipping insurance, or any other additional services annexed to the acquired service.
The prices applicable to each service are those published on the website and will be expressed in EURO currency. The USER assumes that the economic valuation of some of the services may vary in real time.
Before making the purchase, you can check all the details of the quote online: services, quantities, price, availability, charges, discounts, taxes, and the total purchase amount. Prices may change daily as long as the order is not placed.
Every payment made to Verónica Sarría entails the issuance of an invoice in the name of the registered USER or the business name provided at the time of placing the order. By accepting these general conditions, the user agrees to receive the invoice in digital format at the email address provided at the time of purchase. The user may revoke this consent by contacting veronicasarriapsicologa@gmail.com
10. Payment methods, charges, and discounts
Verónica Sarría is responsible for economic transactions and enables the following methods to effect payment for an order:
- Bank transfer.
- Professional Bizum
- Bank card
Security measures
The website uses information security techniques generally accepted in the industry, such as SSL, data entered on a secure page, firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these ends, the USER accepts that Verónica Sarría obtains data for the purpose of the corresponding authentication of access controls.
Verónica Sarría undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which could or has the potential to damage their goodwill or negatively influence them.
The following activities are prohibited under the card brand programs: the sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant, or Cardholder.
11. Severability and suspension or termination of the contract
If any of these terms and conditions should be considered illegal, void, or for any reason unenforceable, this condition shall be considered severable and shall not affect the validity and enforceability of any of the remaining conditions.
Verónica Sarría may, without prior notice, suspend or terminate the USER’S access to her services, in whole or in part, for any valid reason, including, without limitation, when the USER does not comply with or follow any of the obligations established in this document or any applicable legal provision, license, regulation, directive, code of practice, or usage policies.
When Verónica Sarría exercises any of her rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power, or remedy that may be available to Verónica Sarría.
12. Guarantees and returns
Guarantees shall comply with the provisions of the Title referring to “Guarantees and after-sales services” of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, which you can access by clicking here.
13. Applicable law and jurisdiction
These conditions shall be governed by or interpreted in accordance with Spanish legislation in matters not expressly established. Any controversy that may arise from the provision of the products or services subject to these Conditions shall be submitted to the courts and tribunals of the USER’S domicile, the place of fulfillment of the obligation, or the place where the property is located if it is real estate.